Support

Drivers

Devices

  • hiFace
  • hiFace Evo

Windows 7 (also generally usable for Windows 10 and Windows 11)

  • Young 384/32
  • Vaughan 384/32

Windows 7 (also generally usable for Windows 10 and Windows 11)

  • hiFace Two
  • hiFace Evo Two
  • Evo DAC Two
  • Evo PhonoDAC Two
  • Young DSD/Young MkIII/Young MkIV
  • Joplin/Joplin MkII/Joplin MkIII
  • Evo DDC 3/Evo DDC 3.1
  • Evo DAC 3/Evo DAC 3.1

Windows 7, 10, 11

FAQ

Is it possible to upgrade the firmware of M2Tech devices with XMOS-based USB interface?

Of all the M2Tech devices whose USB interface is based on xMOS technology, only the hiFace Two may need to update the interface code.

Due to the fact that different memory ICs were used during production and that each one needs a specific firmware, we cannot release a single firmware for upgrading.
On the other hand, we are aware that firmware is unofficially available on the “network.”
We kindly ask customers who need updating for their hiFace Two, not to use such firmware; they should contact us, providing the serial number of their device (found on the bottom of the case or on the back of the package) and the version of the firmware present (which can be read from the “info” tab in the Windows driver control panel or from the USB information in the hardware settings of Macs).

Note that it is not possible, through the USB connection, to update the firmware of other processors and controllers used in a certain M2Tech device. Should a firmware update of these be necessary, you must send them to M2Tech, which will perform an in-factory update.

I own an M2Tech product with first generation USB interface (hiFace, hiFace Evo, Young 384/32 and Vaughan 384/32): can I use it with Windows 10 or Windows 11?

This might be feasible with Windows 10 using the old Windows 7 driver. Not all Windows 10 installations, however, accept the driver: some allow installation but then do not activate it. It is necessary to check the specific case.

With Windows 11 this is generally not possible.

I own an M2Tech product with first generation USB interface (hiFace, hiFace Evo, Young 384/32 and Vaughan 384/32): can I use it with my Mac?

Most likely not. First-generation M2Tech USB interfaces require a driver that is only available up to Mavericks. Newer versions of OSx are not supported.

I own an M2Tech product with first generation USB interface (hiFace, hiFace Evo, Young 384/32, and Vaughan 384/32): can I use it with my computer with Linux operating system?

Almost certainly yes. Most Linux distributions include support for first-generation M2Tech products in their kernel, so ALSA recognizes and manages them. If the specific Linux distribution you are using does not include the necessary driver, you can download it in source format from https://github.com/panicking/snd-usb-asyncaudio and install it. The operation, however, requires recompilation of the kernel.

Will M2Tech's Windows driver for products with the XMOS USB interface work with my M2Tech product with the first generation USB interface?

Unfortunately, no.

Can I connect a USB flash drive containing music files to the USB input of my M2Tech DAC?

Not possible: the USB input of M2tech DACs is a “device” type and can only be connected to a “host” device such as a PC or streamer. Conversely, USB memory devices are also device type and therefore cannot be read by M2Tech DACs.

Is it possible to upgrade the firmware of my M2Tech product with a first-generation USB interface to make it compatible with the UAC 2.0 standard and do without the driver or use the M2Tech driver for devices with an XMOS interface?

Unfortunately, no. The only solution is to change the product to a more modern one. In the case of the Young 384/32 and Vaughan 384/32, the user might consider purchasing a hiFace Two and driving the DAC from one of its coaxial inputs. This solution allows you to use the DAC with your computer at least for files with sample rates up to 192kHJz and resolutions up to 24 bits.

Is it possible to reduce the brightness or turn off the display of my M2Tech Evo Two product altogether?

No, because the display drive circuit does not provide dimming.

Can I use an Evo Clock or Evo Supply with my hiFace Evo Two?

Yes, the Evo and Evo Two products are mutually compatible, although certain functions related to the specific interfacing may not be active. For example, automatic switching of the clock generated by Evo Clock Two works only when it is connected to hiFace Evo Two.

Is it possible to upgrade the Joplin or Joplin MkII to MkIII?

It is possible to upgrade the Joplin and Joplin MkII to MkIII (for a fee).

The update includes:

  • Implementation or update of the input impedance matching function for MC cartridges.
  • Increased input headroom to 2.55 Vrms at 0 dB gain
  • Optimization of phono eq curves to reduce insertion loss (dynamic increase 6-8 dB)
  • Replacement of the front panel board with a new one with OLED display
  • addition of I2S output
  • firmware upgrade
  • replacement of the cabinet with one in the style of Rockstars (see Young MkIV)

Customers who wish to upgrade their Joplin or Joplin MkII to MkII can contact their local distributor for a quote or contact us directly.

Can the input for an external clock be added to the Young MkIII or Young MkIV?

No, because their circuit structure does not involve the use of an external clock.

Actually, the Young MkIV makes an exception only for the I2S input, on which a master clock also arrives. Only in this case does the Young MkIV use a master clock external to the device.

When I listen to MQA-encoded songs with my Young MkIV from the computer or I2S input, instead of the "MQA" indication, "OFS" appears on the display. Why?

This is because the player you are using (software on a computer or streamer), does the initial unwrapping of the music program, sending the Young MkIV a song at twice the sample rate of the base song, still partially encoded. The Young in this case performs only the second unwrapping. “OFS” stands for “Original Sampling Frequency” and indicates that you are listening to a song in the same sampling frequency as the master from which it was obtained.

When I listen to tracks in DSD with my Young MkIII or Young MkIV, the listening level is lower than that of PCM tracks. Is my DAC defective?

No, it is normal. The maximum level of a song recorded in DSD is always 6 dB lower than that of the same song recorded in PCM. It depends on the DSD format.

When I listen to my Young MkIII or Young MkIV, the sound is unbalanced toward one channel.

First you need to check that this happens only when listening to the DAC and not other sources as well. If this is the condition, then first you need to check in the menu the balance setting between channels. If the balance is in the middle, then there are two cases:

  • we are using a balanced output connection and one of the cables is damaged or a plug is not making good contact;
  • DAC is defective.

In the latter case, it must be sent to M2Tech for service.

Is the analog signal sent to the analog input of the Young MkIII or Young MkIV converted to digital and then converted back to analog?

Absolutely not, the signal is invoked directly to the analog pre section of the DAC and therefore does not undergo any conversion.

The cartridge database in my Nash app does not list the model I have on my turntable. How can I do this?

The Nash app allows you to manually set the interface and gain parameters for a generic cartridge, based on the data stated by the cartridge manufacturer and the output voltage value you want the Nash to produce. However, please contact us and make us aware of the shortage and we will add the missing model in the first possible release.

I own two turntables with two low-output MC cartridges, how can I use both with the Nash without having to alternate between them on the one MC input?

The Nash has a very high gain, so the maximum gain of the MM input (60 dB) might be enough to amplify the signal of an MC cartridge with an output voltage of at least 0.5mV. However, it is not possible to set the MM input impedance as best as possible, although probably the lowest available value (15 kOhm) would be fine.

Otherwise, a transformer pre-pre or step-up must be used on the MM input.

How do I configure the Crosby to use it in mono?

First, you need to move the rear panel mode switch to “BRG.”

Then you need to connect the signal cable coming from the preamplifier on the left input (single-ended or balanced) and then connect the two poles of the speaker cable to the two positive terminals of the Crosby’s speaker output, the red one to that of the left channel and the black one to that of the right channel.

Note that the same thing must be done for both channels.

It is absolutely recommended that all connections be made with the unit turned off or, better yet, not connected to mains power.

Can I replace the power supply that came with my Larsons with another model to improve sound performance?

If the chosen power supply has sufficient performance (48V stabilized and at least 4A maximum current) then the thing is possible. In any case, it should be known that there is already a low-noise voltage regulator inside the Larson that provides the amplifier circuit with a very clean current, so the improvements perceived with the alternative power supply could be limited or totally nil.

Why do my Larsons heat and cosume so much?

The Larson is a pure class A power amplifier in a “quasi-single-ended” configuration. This means that its power transistors are always turned on at maximum current. This is the only way to prevent them from switching off or saturating and then switching to class AB, a configuration in which crossover distortion makes the sound less than perfect, especially at low listening levels.

So much current means so much power dissipated in heat and so much power absorbed.

Is the power delivered by the Larson enough for my speakers?

Granted that the actual power required depends not only on the sensitivity of the speakers but also on the characteristics of the room in which they are installed (a large, highly absorbent room will require more power than a smaller, more reflective one), one must also consider the type of amplifier used. In this sense, the peculiar circuit structure of the Larson makes it very similar to tube amplifiers, which are generally perceived as much more powerful than their nameplate figure. The Larsons drive speakers of 88 or more dB/1W/1m sensitivity with no problem, with impendencies up to 4 Ohms nominal. At M2Tech we usually pair them with Magneplanar LRS and Audel Magika Plus.

Can I connect two headphones to my Marley MkII at the same time?

Certainly. Obviously, the listening level of the two headphones cannot be adjusted independently of each other.

Can I connect a headphone equipped with a 6.35mm jack to the tetrapolar output of my Marley MkII?

This connection can only be made if you can replace the headphone cable with another cable with a tetrapolar connector in which the negatives of the two transducers left and right are not connected to each other.

If, on the other hand, this connection is present, or if a tetrapolar-to-jack adapter is made in which the two negatives of the tetrapolar are connected together with the one negative of the jack, then it will damage the final stage of the Marley MkII, which consists of four independent amplifiers: the connection between the negatives would short the two negative signal amplifiers, burning out their final stages.

Can I use my Marley MkII as a preamplifier to drive my power amplifier?

Certainly, the Marley MkII has special “pre out” outputs on the rear panel for this very purpose. Keep in mind that these outputs presentalo the same signal that goes to the front headphone output, so you will not be able to adjust the volume of the pre output independently of that of the headphone outputs.

Why does the Mitchell not have digital inputs and/or outputs?

The Mitchell is a purely analog electronic crossover: the signal enters analog, is processed analog, and exits analog. This choice was made by M2Tech in view of the fact that the A/D and D/A conversion process is critical and, to ensure adequate transparency and sound quality, requires costs beyond the budget of a nonexorbitantly priced multiamplified system. In addition, even if it enters and exits digitally in an electronic digital crossover potted on DSP, it will not be able to handle the DSD signal. It should be added that current commercial DSPs used in digital crossovers for hi-fi use seldom reach 192kHz sampling rate, while today music tracks sampled at 352.8kHz or 384kHz are not uncommon.

We also thought of those who have a totally analog system by philosophical choice: they would never accept their analog source signal going through A/D and D/A converters. For this type of user, classic analog crossovers, whether hi-fi or professionally derived, often do not offer adequate versatility and sonic performance.

The Mitchell, an analog of excellent sound qualities and great versatility, is the answer.

Notes and Advice

Windows 10 driver incompatibility with Creators Update (hiFace, hiFace Evo, Young and Vaughan)

Customers with the above products are advised that the Windows driver causes a blue screen after applying the Creators Update (version 1703). This is due to an incompatibility with exclusive access to the audio resource. To avoid blue screens, the user should disable exclusive access to the M2Tech device in use.

El Capitan and Sierra Driver for hiFace, hiFace Evo, Young and Vaughan

Customers with the above products are advised that no drivers are currently available for their product. We developed a driver for El Capitan and Sierra in April 2016. Then, we proceeded to certify the beta driver to begin testing. Unfortunately, the development tool provided by Apple for software development and certification has a bug related to certificates that prevents us from certifying the beta driver. Therefore, we cannot install it for testing and deployment.
We opened a support ticket with Apple immediately after we discovered the problem. Unfortunately, Apple was unable (or unwilling) to help solve the problem. Therefore, after several weeks and many solicitations from us, both through the support channel and through other unofficial contacts, we have had no response.
Therefore, we cannot currently provide drivers for the listed devices, which, fortunately, still work with Windows and Linux.

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